27 Aug 2009

The Office of the Public Guardian publishes the results of the 2009 Customer Satisfaction Survey

The OPG appointed Ipsos MORI to carry out a customer satisfaction survey of our services. The overall response rate was 34%. The information gathered is vital in improving our services and we will be using the data to improve further in the coming year.

After looking at the results, the OPG has some areas to be proud, however there are clear areas where we must improve to provide a better level of service to our customers. We have already done some of the work, but there are areas which we will be addressing in the coming months.

pdf logo OPG 2009 Customer Satisfaction Survey results (PDF 0.25MB) - An accessible word version of this document is available upon request.

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